Returns & Exchange Policy
At GulVaarh, every piece is crafted with care and dispatched with the highest standards of quality. We want you to love what you receive. Please read our policy carefully before making a purchase.
Eligibility for Returns
We accept returns only for damaged or defective items. To be eligible, the following conditions must be met:
- An unboxing video must be recorded at the time of opening your parcel. Claims without an unboxing video will not be accepted.
- The damage or defect must be reported within 3 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Returns are valid for Indian orders only. International orders are not eligible for returns.
How to Raise a Return Request
- Email us at gulvaarh@gmail.com within 3 days of delivery.
- Include your order number, a description of the issue, and your unboxing video as proof.
- Our team will review your request within 2–3 business days and respond with next steps.
Exchanges
We offer exchanges for damaged or defective items. Once your return is approved, we will reship the correct or replacement item at no additional cost. Exchange requests must also be raised within 3 days of receiving your order along with an unboxing video.
Non-Returnable Items
- Items without an unboxing video as proof of damage
- Items reported after 3 days of delivery
- International orders
- Sale or clearance items
Shipping for Returns
For approved returns within India, GulVaarh will arrange a reverse pickup at no cost to you.
Contact Us
For any queries regarding your return or exchange, please reach out to us at gulvaarh@gmail.com. We are here to help.